Product Information

Hospice Volunteer Training Series

Pat Carver, M.S.      ©2007 - 2011


 

Hospice Volunteer Training Series... several products to meet your needs.

Our SYSTEM is a core curriculum that your hospice builds upon with interactive & relationship building activities.  In addition, our SYSTEM includes tools for initial & annual competency documentation.

  1. Bullet3 DVD’s - 6 hours of instructional information make up the core of our hospice volunteer training.   There are 16 Segments - aimed at meeting your Medicare requirements - see topics above.  View video on sample page. 

  2. BulletOn-Line Training Portal - The same educational video segments that are on the DVD’s are available through our on-line video portal.  A KEY (license) is purchased for each volunteer to personally access the video on their home computer.  This will add increased flexibility for the hospice and volunteer.   (On-line segments are receiving a visual face-lift - becoming more visually dynamic than original versions.  As completed, each segment is uploaded to the Portal.) 

  3. BulletIn-Service / Refresher On-Line Portal KEYS - Finding it difficult to gather volunteers together for in-services, and wishing you could offer each volunteer the specific topic they need?  Now you can!  Simply purchase 2 Day KEYs to our On-Line Training Portal.  Assign  topics based on the volunteer’s needs.  Use our annual Volunteer Review and you’ll know which topic would be an appropriate refresher segment for each volunteer.

  4. BulletManual - Full text Manual contains all information on the DVD’s and on-line segments.  Some volunteers in training like to read the Manual.  Keep a Manual in the office for reference and a loaner Manual for persons who wish to simply read the Manual.  Vinyl front & back covers protect the Manual - 3 tabs divided by  Group or DVD make it easy to use - high quality spiral binding - easy to read font. 

  5. BulletSpanish Manual - Complete translation of the full text Manual.

  6. BulletWorkbook - English & Spanish - Student Workbook provides key points in sequence with the video segments.  Also includes room for notes as well as the Competency quizzes and Reflection questions for each segment.  Reflection questions are an extra tool for volunteers to further explore the information and coordinators to better understand the volunteer.  Spiral binding makes it easy to hold flat and write in.  An excellent resource for the volunteer to keep, containing key information from the video segments.  Quizzes & Reflection questions (short essay) pull out for hospice documentation.  Plus they easily add 5+ hours to the 6 hours of instructional DVD.  Your logo FREE on the cover when ordering 12+ Workbooks.

  7. BulletVolunteer Review - 11x17 newsletter/magazine format.  Designed as an annual competency evaluation tool.  Multiple choice, true/false and short essay questions in a professional colorful format.  A new edition will be made available yearly making it a great choice for annual review purposes as well as analysis of which topics should be scheduled for an in-service.  The Review may also be used anytime a volunteer needs a competency check or for pre or post training.  Answer sheet is set up to serve as an analysis tool, indicating which topics need to be reviewed or which topics need to be covered in an in-service. 

  8. BulletTote Bags - Handy for keeping your loaner materials together and ready for the volunteer or keeping your training resources in one easily transportable bag.

Sixteen Video Segments on 3 DVD’s & On-Line Training Portal

  1. BulletUse in class or for independent study

  2. BulletSegments get right to the point

  3. BulletNo wasted time for the volunteer or the hospice

  4. BulletNo snacks &/or meals to provide for this portion of your training process

  5. BulletNo wandering instructors - consistent information for everyone

  6. BulletStraight forward information prepares each volunteer consistently for your follow up training experiences

  7. BulletPace is set for comprehension of new information by volunteers unfamiliar with hospice and/or who speak English as a second language.

Manual

Workbook

Manual

  1. •A written copy of the curriculum as presented in the video segments

  2. •Vinyl cover - protects Manual

  3. •3 tabs divided by DVD & Portal Group make it easy to use

  4. •Spiral bound - easy to open &  hold  flat

  5. •May be loaned to volunteers who wish to read the training. 

  6. •Excellent resource to keep in the office - easy for surveyors to read the core content - a hard copy of the video Series.

  7. •Easy to read type

Workbook

  1. •Spiral bound, easy to hold flat & write in

  2. •Includes key points from video

  3. •Follows sequence of video

  4. •Space for notes

  5. •Competency Quizzes

  6. •Reflection Questions

  7. •Quizzes & Reflections pull out for ease of competency evaluation

  8. •Easy to read type

  9. •Designed for the volunteer to keep

Our DVD Guarantee & Replacement Policy:

If for some reason a DVD does not play and you try several different players, please let us know, return it and we will replace it within the first 30 days of purchase.  After 30 days we cannot guarantee the condition of the DVD - as we do not know how it has been treated.  If a DVD fails to play after the 30 days and within 1 year of purchase, let us know, return it and we will replace it for half off the current lowest price of our DVD’s plus $6 shipping & handling.

  1. Download information for easy printing:

  2. Product.HospiceTutor.pdf           

Volunteer Review: 11x17 newsletter format in color on nice weight paper. Designed as an annual competency evaluation tool. Multiple choice, True/False & short Essay questions in a professional colorful format. A new edition will be available each year - new questions, new color & new order of topics. Ideal for annual review as well as anytime a volunteer needs a competency evaluation. May also be used for pre or post training. Answer sheet allows coordinator to easily see which topics are being missed, and allows the Review to help analyze needs for in-service topics. Short essay questions are designed as part of the coordinators’ plan for retention - allowing the volunteers to express their needs, joys and frustrations. Referrals are encouraged as part of the annual review. Download front page - REVIEW Samplecover.pdfProducts_files/REVIEW%20Samplecover.pdfhttp://livepage.apple.com/shapeimage_10_link_0

Customize with your logo on the cover.

View PDF of section from Workbook:

WRKBK Sample72611.pdf

As soon as someone expresses an interest in becoming a hospice volunteer, you are ready!  No more hoping that the volunteer will wait for the next set of training classes if you allow volunteers to begin their training through independent study using our learning system.

READY - One approach to allowing volunteers to begin their training with independent study:

SET

Set the volunteer up with the Hospice Volunteer Training Series DVD or on-line access KEY & Workbook to begin their personalized volunteer training program.  Or, some people may wish to read the full text Manual.  Keep in touch by phone, e-mail or face to face visits. File their competency quizzes and reflections.  Meet with the volunteer individually or in small groups to cover your hospice’s history, record keeping and other specialized information.  Build upon the core information covered in the DVD or on-line training and use the face to face time to build relationships, motivate, discuss, role play and develop that all important sense of belonging. 

Once the volunteer has finished the independent study program and any additional requirements to meet your particular standards, complete the final interview process.  Give them their first assignment and they are ready to GO!

GO

  1. View video on sample page. 

On-Line Training Portal Preview

E-mail and ask for a complimentary KEY to view our On-Line Training Portal.  This will allow you to see the format & content of our Series.